Question 1

How is pricing calculated?

Accepted Answer

Your price is based on home size (bedrooms and bathrooms), the service type you choose, add-on extras, and how often we visit. The booking form shows an instant estimate, and we confirm the final price before any work begins.

Question 2

What is included in each service?

Accepted Answer

Every service includes kitchen, living, and dining rooms plus all bedrooms and bathrooms. Deep Cleaning adds baseboards, grout, appliance interiors, and fixtures. Move In/Out focuses on empty-home detailing. Custom visits are built around your checklist.

Question 3

Are there any hidden fees?

Accepted Answer

No hidden fees. Your quote covers labor, supplies, and travel within our Columbus-area service area. If you add extras after booking, we update the price only with your approval.

Question 4

Do you offer discounts for recurring service?

Accepted Answer

Yes. Weekly, biweekly, and monthly recurring plans include member pricing and priority scheduling. You can set up a recurring plan during checkout or in your client portal.

Question 5

Is the online estimate the final price?

Accepted Answer

The estimate is very close to the final price. We confirm the exact total once your booking details are reviewed, and it never increases unless you request additional services.

Question 6

How do I pay for my cleaning?

Accepted Answer

We send a secure Stripe invoice link by email and make it available in your client portal. You can pay with any major credit or debit card. ACH payments are coming soon.

Question 7

When am I charged?

Accepted Answer

You can choose a $50 deposit to reserve your appointment or pay in full at checkout. If you pay a deposit, the remaining balance is invoiced after the cleaning is complete.

Question 8

Is my payment information secure?

Accepted Answer

Yes. All card processing is handled through Stripe, which is PCI compliant. We never store your card number on our servers.

Question 9

Can I tip my cleaning team?

Accepted Answer

Absolutely. You can add a gratuity to your final invoice through the portal or give it directly to the team on the day of service.

Question 10

Can I add services after I book?

Accepted Answer

Yes. Message us through your portal, call, or email at least 24 hours before your appointment and we will update your service and invoice.

Question 11

What is your cancellation policy?

Accepted Answer

Reschedule or cancel free of charge up to 24 hours before your appointment. Cancellations inside 24 hours may be charged a fee to cover the team's reserved time.

Question 12

How do I reschedule my appointment?

Accepted Answer

The easiest way is through your client portal. You can also call or email us. Rescheduling is free when done more than 24 hours in advance.

Question 13

What happens if I miss my appointment?

Accepted Answer

If the team arrives and cannot access your home with no advance notice, it may be treated as a no-show and charged up to the full service price. Please let us know as soon as possible if plans change.

Question 14

Do you refund deposits?

Accepted Answer

Deposits are fully refunded when a cancellation is made more than 24 hours in advance. Deposits may be forfeited for late cancellations or no-shows.

Question 15

What time will the team arrive?

Accepted Answer

You choose an arrival window when you book. The team arrives within that window and sends a text if traffic or a previous job causes any delay.

Question 16

Do I need to be home during the cleaning?

Accepted Answer

You do not need to be home. Most clients provide a door code, garage code, or lockbox instructions. If you are home, the team will work around you discreetly.

Question 17

How should I prepare my home?

Accepted Answer

Pick up personal clutter, secure pets, and note any fragile or special items. You do not need to clean before we arrive — that is what we are here for.

Question 18

What if something is damaged?

Accepted Answer

We are fully insured and bonded. If anything is damaged during a visit, report it within 24 hours and we will work with you to repair or replace the item.

Question 19

What happens after the cleaning is finished?

Accepted Answer

The team does a final walkthrough, then we email your invoice and receipt. You can download a PDF invoice from your portal and leave a review to help us keep improving.

Question 20

What is included in a standard house cleaning?

Accepted Answer

Every visit covers kitchens, bathrooms, bedrooms, and living spaces: dusting, vacuuming, mopping, surface sanitizing, glass and mirrors, and trash removal. Anything beyond that — inside the oven, interior windows, laundry — can be added when you book.

Question 21

Do I need to be home during the service?

Accepted Answer

Not at all. Most clients provide a door code or key instruction when booking. Our teams are background-checked, insured, and trained to work in unoccupied homes.

Question 22

How is pricing calculated?

Accepted Answer

Pricing is based on home size, service type, and any extras you select. You'll see an estimate before you confirm, and the final total is never higher than your quote unless you add services on the day.

Question 23

What products do you use?

Accepted Answer

We use low-fragrance, family- and pet-safe products by default. If you prefer fragrance-free, all-natural, or your own supplies, just note it on your booking.

Question 24

What is your cancellation policy?

Accepted Answer

Reschedule or cancel free of charge up to 24 hours before your appointment. Inside 24 hours, a small fee helps cover the team's reserved time.

Question 25

Are you insured and bonded?

Accepted Answer

Yes. The Polish Pro Cleaning is fully insured and bonded, and every cleaner passes a background check and hands-on training before entering a client home.

Question 26

How soon can you come?

Accepted Answer

Most areas have availability within 48 hours, and recurring clients get priority slots. Same-week deep cleans are usually possible.

Pricing, payment, cancellation & day-of details

Pricing & quotes

Payment & invoices

Cancellation & rescheduling

Day of cleaning

General questions

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