Terms & Conditions

The Polish Pro Cleaning ("we", "us", "our") provides residential cleaning services in Columbus, Ohio and surrounding suburbs. These Terms & Conditions apply to every use of this website and to every booking made with us, whether through the website, by phone, or by email.

By creating an account, requesting a quote, or booking a service, you agree to these terms. If you do not agree, please do not use the website or book our services.

Quotes shown on the website are estimates based on the details you provide — home size, bedrooms, bathrooms, condition and selected extras. The final price is based on the labor hours the service actually requires, and may be adjusted after we confirm your booking if the property differs materially from the description provided.

A booking is only confirmed once our office has reviewed and accepted it. You will be notified by email when your booking is accepted, declined, or if we suggest an alternative time.

A $50 deposit is required to reserve most appointments. The remaining balance is due on completion of the service unless otherwise agreed in writing. We accept major cards and ACH bank payments through our payment provider, Stripe.

Invoices are emailed after payment and are also available to view and download in your client portal. Gift cards and referral credits are applied at checkout and have no cash value.

Tips are optional and are passed to your cleaning team.

You may reschedule or cancel free of charge with at least 48 hours' notice before your appointment.

Cancellations or reschedules with less than 48 hours' notice may forfeit the $50 deposit. If our team arrives and cannot gain access to the property (a lock-out), the deposit is forfeited and the visit may be treated as a completed appointment at the quoted rate.

Recurring plans (weekly, bi-weekly, monthly) can be paused or cancelled at any time from your client portal; visits already within the 48-hour window follow the rule above.

Please make sure the property is accessible at the agreed time, has running water and electricity, and is reasonably free of clutter so our team can work efficiently.

You agree to provide accurate information about your property. We reserve the right to adjust pricing, extend the visit, or decline work where conditions are unsafe, hazardous, or significantly different from the booking description.

We do not provide pest remediation, mold remediation, hoarding clean-outs, or cleaning of biohazardous material unless separately agreed in writing.

All cleaners are vetted, insured and trained by us. For safety and accountability, please direct all communication, schedule changes and feedback through the office rather than directly to cleaning staff.

Cleaners log their arrival and completion times on each job, and may take photos of their work areas before and after the service for quality and dispute purposes. Photos are stored securely and are never shared publicly without your written consent.

We carry liability insurance. Any claim for damage or breakage must be reported to admin@thepolishprocleaning.com or (614) 230-9235 within 48 hours of the service, with photos where possible. We will repair, replace, or compensate at our discretion up to the reasonable replacement value of the item.

We are not liable for damage resulting from items not secured, pre-existing wear, or the property's underlying condition (for example, loose fixtures, unstable shelving, or carpet dye bleeding).

Our total liability for any single claim is limited to the greater of the amount you paid for the service or the amount covered by our insurance for that claim.

Referral discounts and credits are issued per the program terms shown on the website: the friend you refer receives their discount at booking, and your credit is issued after their completed service. Credits cannot be transferred, exchanged for cash, or combined with a refund of the original booking.

We may amend or withdraw the referral program at any time; credits already earned are honored.

Keep your account credentials private. You are responsible for activity under your account, and must tell us promptly if you suspect unauthorized access.

You agree not to misuse the website: no attempts to alter pricing, interfere with bookings or the activity feed, scrape content, impersonate others, or access areas you are not authorized to use. We may suspend accounts that breach these terms.

The cleaner portal is for approved team members only and is governed by these terms together with any separate team agreement.

We collect only the information needed to provide your service — contact details, property and access notes, booking history, and payment records processed by Stripe. We never sell your personal information.

Emails and texts about bookings (confirmations, reminders, receipts, review requests) are part of the service. Marketing messages are sent only with your consent and every message includes an unsubscribe link.

We may update these terms from time to time. The version published on this page applies from its date; material changes will be flagged on the website or by email before they take effect.

These terms are governed by the laws of the State of Ohio. Any dispute will be handled in the courts of Franklin County, Ohio, unless we agree otherwise.

Questions about these terms? Reach us at admin@thepolishprocleaning.com or (614) 230-9235. Our office hours are Sunday – Friday, 9 AM – 4 PM · Closed Saturday.